On-board service any time

Our team of commissioning and service engineers is readily available to provide prompt on-board support. They can travel to any yard and harbour worldwide, to offer their services. Additionally, our service phone is operational 24/7, ensuring the continuous availability of our customer support team.

Service 24/7

We have service engineers travelling to yards and harbours worldwide to perform service, and our service phone is manned 24 hours a day.

Call +47 7000 8888 E-mail: [email protected]

One single contact point

The Power & Control area is experienced in developing system solutions, control systems and products for vessels, and integrating individual products into larger systems.

We streamline and simplify working with us by having one single point of contact that coordinates:

service
training
online support
retrofits
spare parts

We deliver lifetime services and spare parts worldwide. Our service engineers take on assignments including pre-commissioning, installation and commissioning of our own (ULSTEIN COM, ULSTEIN IAS, ULSTEIN BAS) and others' electrical systems and products.

Our Service contact phone is available 24/7, and all requests are logged in our customer database. In addition, we offer customised Service Agreements and Training for crew members.

How Ulstein's service engineers carry out their global work

From the Caribbean to the Antarctic, Ulstein Power & Control’s service engineers face new challenges and opportunities daily. Their main tasks involve providing top-notch service and support for control and power systems on ships.

The service engineers travel worldwide on service assignments, while when at their base in Ulsteinvik, the engineers split their time between the automation lab and their office desks. They oversee deliveries related to the integrated automation system ULSTEIN IAS, the power system ULSTEIN POWER, the communication system ULSTEIN COM, and bridge systems.

The automation lab, centrally located in the company’s premises, has five workstations for daily programming, configuration, testing, and verification. The company can quickly set up any delivered system for troubleshooting and error scenario testing.

Remote troubleshooting

For automation, particularly, changes and upgrades can be tested in the lab before service assignments. When unexpected issues arose, the engineers connect through the remote-control system to identify faults and determine necessary parts before setting sail.

During these assignments, the engineers work ten-hour days, six days a week, providing vital support, and ensuring that vessels with Ulstein systems operate smoothly.

System services & upgrades

ULSTEIN IAS™ Services: To secure a long life-cycle of your ULSTEIN IAS™ system we have a range of upgrades available.
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ULSTEIN POWER Services: See our range of available retrofits and upgrades within the ULSTEIN POWER segment.
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ULSTEIN COM Services: Keep your ULSTEIN COM on track with available retrofits & upgrades.
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On-board service any time: Our team of commissioning and service engineers is readily available to provide prompt on-board support. They can travel to any yard and harbour worldwide, to offer their services. Additionally, our service phone is operational 24/7, ensuring the continuous availability of our customer support team.
Read more